We use Australia Post to send all of our packages. All packages are sent via regular post, however you have the option for express or registered for an extra cost. If you prefer you can also pick up from our Preston studio, our address will be emailed to you on the completion of your order. Depending on availability all products will be dispatched within two to five days of your payment being received via your selected postage option unless otherwise stated. Our product prices displayed do not show dispatch costs. Freight charges, where applicable, will be added to your order once your shipping details have been selected and entered in the check out process.
Please understand that as we use Australia Post for all of our shipping we are unable to guarantee the exact delivery date. If you need a product by a certain date, please email us and let us know and we will do our utmost to get it to you on time.
Please ensure you enter your details correctly, all addresses including post code should be double checked, as missing parcels or parcels that are returned due to incorrect addresses will incur a postage fee of up to 100 per cent of the original purchase. Postage charges paid for the original dispatch are non refundable.
Cancellations will incur a fee of up to 100 per cent once an order has been placed and has been produced.
The utmost care has been taken when producing and packing orders. All items are carefully packed in clear cello sleeves and sent in either rigid envelopes or packed with thick box board. We understand that sometimes accidents or errors may occur. Please let us know if your order is faulty, damaged or if there are items missing, within 48 hours of the delivery to firstname.lastname@example.org. If your package contains a faulty or damaged item we may ask you to send a photograph and/or send back the item. We will happily refund or exchange your product immediately if a product has slipped through our high levels of quality control. Unfortunately we do not exchange or refund for change of mind purchases on personalised items. Once we have either received your photo or product and we have inspected we will notify you via email of either rejection or approval of your refund. If your refund is approved then your refund will be processed via your original method of payment within two to five days.
You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of postage will be deducted from your refund.